Shipping policy

Shipping Policy for The Robertson Rottie Ranch

At The Robertson Rottie Ranch, we take great care in packaging every order to help ensure it arrives safely and securely.

Because many of our products are live, perishable, fragile, or temperature-sensitive, shipping may be delayed when seasonal or weather conditions could place the order at risk.

Shipping and delivery estimates shown at checkout reflect carrier transit estimates only. They do not guarantee the date an order will leave our facility.

Incubating Egg Orders

Our incubating eggs are carefully collected, inspected, and packaged using protective materials designed to help minimize damage during transit.

Available shipping methods may include:

  • USPS Priority Mail
  • USPS Flat Rate services
  • FedEx services
  • Expedited shipping options when available

Available services and rates may vary based on the destination, package, and carrier availability.

Tracking information will be provided once your order ships.

Because incubating eggs are fragile agricultural products and shipping conditions are outside our control, we cannot guarantee:

  • Hatch rates
  • Chick viability after hatch
  • Results during or after incubation

All eggs are inspected prior to shipment for cleanliness and structural quality.

Incubating Egg Order Cancellations

Due to the limited, perishable, and time-sensitive nature of incubating eggs, incubating egg orders cannot be canceled once the order has been placed.

When an order is received, eggs may be reserved or collected specifically for that customer, and available flock production may be allocated toward fulfilling the order.

This policy applies to all incubating egg orders, including limited-production breeds and collections.

If The Robertson Rottie Ranch is unable to fulfill an incubating egg order, we will contact the customer regarding available options, including a refund when appropriate.

Plant Cuttings & Botanical Products

Plant cuttings and botanical items are packaged carefully to help preserve freshness during shipment.

Shipping methods may vary depending on season, weather conditions, destination, and plant type.

Processing Time

Orders are generally processed in the order received.

Please allow:

  • 1–5 business days for most orders
  • Additional time during peak seasons, severe weather, seasonal shipping holds, or high order volume

Whenever possible, we ship Monday through Wednesday to help reduce the risk of packages being delayed in carrier facilities over a weekend.

Seasonal Shipping Blackout Periods

To protect temperature-sensitive agricultural and botanical products from damage in transit, we do not ship live plant cuttings or eggs during the following seasonal blackout periods:

  • Summer blackout: July 1 through August 31
  • Winter blackout: December 1 through the last day of February

Orders placed during a seasonal shipping blackout will be held until shipping resumes.

By placing an order during a posted seasonal blackout period, the customer acknowledges and accepts that shipment will be delayed until the applicable shipping window reopens and seasonal and weather conditions are considered reasonably safe.

Orders will generally be fulfilled in the order they were received.

Cancellations During Seasonal Blackout Periods

Because inventory may be reserved specifically for orders placed during a seasonal blackout period, orders placed during a blackout period cannot be canceled or refunded solely because of the waiting period before shipment.

Customers placing an order during a posted blackout period acknowledge the delayed shipping schedule at the time of purchase.

If The Robertson Rottie Ranch is unable to fulfill an order, we will contact the customer regarding available options, including a refund when appropriate.

Incubating egg orders remain subject to the separate non-cancellation policy stated above.

Weather-Related Shipping Holds

Extreme heat, freezing temperatures, severe storms, holidays, or other weather conditions may affect shipping.

We reserve the right to delay shipment when conditions could place live plant cuttings, eggs, or other temperature-sensitive products at unnecessary risk.

Weather-related shipping holds may occur even outside of our scheduled seasonal blackout periods.

Shipping will resume when conditions are considered reasonably safe for transit.

Expedited Shipping

Customers may select from available shipping services offered at checkout.

Choosing an expedited shipping service affects transit time after the order ships.

Expedited shipping does not override:

  • Seasonal blackout periods
  • Weather-related shipping holds
  • Processing time
  • Other circumstances that may make shipment unsafe

Shipping Address Accuracy

Customers are responsible for ensuring that their shipping address is complete and correct at checkout.

Orders shipped to an incorrect address provided by the customer may not be eligible for refund or replacement.

Tracking & Delivery Estimates

Tracking information will be provided once an order has shipped.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive temperature-sensitive or perishable packages promptly after delivery.

Carrier delivery dates are estimates and may change due to weather, transportation delays, holidays, service interruptions, or other circumstances outside our control.

Damaged or Lost Packages

If an order arrives damaged or appears to have been lost in transit, please contact us promptly with your order number and tracking information.

For damaged shipments, please retain:

  • All original packaging
  • Shipping materials
  • Photos of the package and contents
  • Tracking information

We may request this information in order to investigate the shipment and, when applicable, submit or assist with a carrier claim.

Carrier delays do not automatically qualify an order for a refund. Lost or damaged shipment claims will be reviewed individually based on the circumstances of the order and available carrier tracking information.

General Order Cancellations

For products not otherwise covered by the incubating egg or seasonal blackout cancellation policies, orders may be canceled prior to shipment.

Once an order has shipped, it cannot be canceled.

Questions

If you have questions about an order, shipping availability, seasonal blackout periods, weather-related holds, or this policy, please contact us through our website before purchasing.