Refund policy

Return & Refund Policy for The Robertson Rottie Ranch

At The Robertson Rottie Ranch, we take pride in providing carefully handled agricultural and botanical products from our ranch in the Blue Ridge Mountains of Virginia.

Due to the perishable, fragile, and time-sensitive nature of many of our products, all sales are subject to the following policies.

Incubating Eggs

Because incubating eggs are perishable, fragile, and highly affected by shipping conditions, incubation practices, humidity, temperature fluctuations, handling, and individual incubator performance, we do not accept returns or offer refunds.

We cannot guarantee:

Hatch rates
Chick viability after hatch
Results during or after incubation

All eggs are inspected prior to shipment for cleanliness and structural quality.

Incubating Egg Cancellations

Due to the limited, perishable, and time-sensitive nature of incubating eggs, incubating egg orders cannot be canceled once the order has been placed.

When an order is received, eggs may be reserved or collected specifically for that customer, and available flock production may be allocated toward fulfilling the order.

This policy applies to all incubating egg orders, including limited-production breeds and collections.

If The Robertson Rottie Ranch is unable to fulfill an incubating egg order, we will contact the customer regarding available options, including a refund when appropriate.

Plant Cuttings & Botanical Products

Due to the perishable and time-sensitive nature of live plant material and botanical products, these items are generally not eligible for return.

We do not accept returns on:

Live plant cuttings
Fresh botanical material
Dried herbs or apothecary products

Customers are responsible for understanding their local climate, growing conditions, and any applicable agricultural regulations before purchasing.

If we make an error with your order, such as shipping the incorrect item, please contact us promptly so we can review the situation.

Seasonal Blackout Orders

Orders placed during a posted seasonal shipping blackout period will be held until shipping resumes in accordance with our Shipping Policy.

Because product availability may be limited when a seasonal blackout period ends, inventory may be reserved specifically for customers who place orders during the blackout period. Once an order is placed, that inventory is committed to the customer’s order and may no longer be available to other buyers.

For this reason, orders placed during a seasonal shipping blackout period cannot be canceled once the order has been placed.

By placing an order during a posted blackout period, the customer acknowledges and accepts that shipment will be delayed until the applicable shipping window reopens and seasonal and weather conditions are considered reasonably safe.

If The Robertson Rottie Ranch is unable to fulfill the order, we will contact the customer regarding available options, including a refund when appropriate.

Incubating egg orders remain subject to the separate non-cancellation policy stated above.

Damaged or Lost Packages

If an order arrives damaged or appears to have been lost in transit, please contact us promptly with your order number and tracking information.

For damaged shipments, please retain:

Original packaging
Photos of the damaged item and packaging
Tracking information
All shipping materials

We may request this information in order to investigate the shipment and, when applicable, submit or assist with a claim with the carrier.

Shipping delays caused by the carrier do not automatically qualify an order for a refund. Lost or damaged shipment claims will be reviewed individually based on the circumstances of the order and available carrier tracking information.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders shipped to an incorrect address provided by the customer are not eligible for refund or replacement.

General Order Cancellations

For products not otherwise covered by the incubating egg or seasonal blackout cancellation policies, orders may be canceled prior to shipment.

Once an order has shipped, it cannot be canceled.

Returns and Exchanges

Due to the nature of our agricultural, live, perishable, and botanical products, we do not accept general returns or exchanges.

Any order issue involving an error on our part or our inability to fulfill an order will be reviewed individually in accordance with this policy.

Damage, loss, or other issues occurring while a package is in the carrier’s possession are subject to the carrier’s claims process. Customers are responsible for filing any applicable claim directly with the carrier and retaining all required packaging, photos, tracking information, and shipping materials. The Robertson Rottie Ranch is not responsible for damage, loss, or mishandling that occurs after a package has been accepted into the carrier’s possession.